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Why is my top up not reflected in My Prepay? 已经转账但是prepay没有充值,为什么?
Topic Started: Jan 13 2015, 01:53 AM (34 Views)
65Daigou
Administrator
客户提问方式

- I already transferred money, how come my account never show?
- Please check my account, I already did the transfer
- My bank account show that the money has been deducted but why my payment is still pending?

回答样板

Dear customer,

After transferring money to us, You need to log in to your account and submit the top up request form in order for us to verify your payment.

When you log in to your account, go to “My Account”> “My Prepay”> “Top Up Now” to submit the form (You do not need to transfer money again, just complete the form with the correct date/amount/time of transfer).

Thank you.
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