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| Parcel stuck in central hub: what to do? | |
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| Tweet Topic Started: Apr 22 2018, 11:18 PM (3 Views) | |
| aaronpawlak | Apr 22 2018, 11:18 PM Post #1 |
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Y0 - Android
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Hi, I have noticed that one of my parcel has been “sorted at the national hub” for a week now, according to its MyHermes tracking. Concerned that the parcel may be lost, I’ve contacted its CS for an enquiry. Their reply:“Please allow 24 hours for tracking update”. In fact, sometimes a parcel has been delivered, but the tracking has not been updated. Would you contact the customer, to check, or would you wait 24 hours? The deadline for delivery was 21/2, i really would not wish to find an A-Z claim in my email, but neither to wake up a “sleeping dog”. I don’t consider my customers as dogs, of course, and anyway, I love dogs. And customers. For More Details: Video content agency |
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10:42 AM Jul 11