Welcome Guest [Log In] [Register]
Welcome to The Ban Clan. We hope you enjoy your visit.


You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free.


Join our community!


If you're already a member please log in to your account to access all of our features:

Username:   Password:
Add Reply
Sprint drops customers; That'll stop your stupid shit
Topic Started: Jul 9 2007, 01:02 PM (347 Views)
Super Yob
Member Avatar
The Baddest of Yobs
[ *  *  *  *  *  * ]
Sprint has dropped 1000 customers for basically being too fucking stupid to use a cell phone. :lol:






Sprint Nextel Corp. has taken the unusual step of disconnecting customers who call customer service excessively.

The country's third-largest wireless provider, with more than 53 million subscribers, has sent letters to about 1,000 subscribers terminating their contracts, according to Roni Singleton, a company spokeswoman.

"The number of inquiries you have made to us ... has led us to determine that we are unable to meet your current wireless needs," the letter, dated June 29, states.

The terminated subscribers called an average of 25 times a month, a rate 40 times higher than average customers, Ms. Singleton said.

Sprint, which has been losing market share to the other carriers, has been trying to add more high-spending customers while keeping a lid on costs. The company also has been imposing stricter credit requirements on new customers.

Like other carriers, Sprint disconnects customers who fail to pay their bills. But this marks the first time the Reston, Va., company has cut off subscribers because they call customer service too much.

A spokesman for AT&T Inc., which operates the country's largest wireless network, says it doesn't take such actions. A spokesman for Verizon Wireless, the second largest and a venture of Verizon Communications Inc. and Vodafone Group PLC, couldn't be reached.

Sprint has given its terminated customers until the end of July to find new carriers. They also won't have to pay early-termination fees, which are typically required when subscribers exit from their contracts early. "We understand that having to switch to another wireless carrier may be an inconvenience," the letter states.

Ms. Singleton said a large number of calls from these customers were related to billing issues. Some also requested information that Sprint isn't permitted to give out, such as details on other customers' accounts, she said.

"The amount of time being spent to resolve the same issues again and again was affecting our ability to service other customers," Ms. Singleton said. Ms. Singleton said Sprint has no plans to disconnect other customers, but she didn't rule out the possibility in the future.



http://online.wsj.com/article/SB1183763899...=googlenews_wsj
Offline Profile Quote Post Goto Top
 
Johnny Fist
Member Avatar
Ultimate Advanced Member
[ *  *  *  *  *  *  *  * ]
Hey, just because you can afford something doesn't mean you should be using it.
Offline Profile Quote Post Goto Top
 
DealsFor.me - The best sales, coupons, and discounts for you
« Previous Topic · News · Next Topic »
Add Reply